OUR POLICY FOR SERVICE
SERVICE POLICY AGREEMENT
Please review the service policy below before engaging in any services with us. If you have any questions feel free to contact us.
SERVICE AGREEMENT
By engaging with Berks Pressure Washing for pressure washing services, the client acknowledges, understands, and agrees to the terms and conditions set forth in this Service Agreement. This agreement is binding upon acceptance, and it covers all interactions and transactions between the client and Berks Pressure Washing. The client’s acceptance may be indicated through verbal agreement, written consent, payment of invoice, or implicit conduct by allowing service provision to commence.
2. Limitation of Liability
Berks Pressure Washing shall not be held responsible for any direct, indirect, incidental, consequential, or any other damages to property arising out of or related to the services provided. This includes, but is not limited to, damages to home exteriors, landscaping, outdoor fixtures, vehicles, and personal items within the vicinity of the service area. While Berks Pressure Washing commits to exercising utmost care and professionalism, clients acknowledge that pressure washing inherently poses risks to property, especially to surfaces sensitive to high pressure. Clients are advised to inform Berks Pressure Washing of any such sensitive areas before service commencement.
3. Utilities Expenses
The client agrees to provide and bear all utility costs, including but not limited to water and electricity, required for the execution of pressure washing services. The client acknowledges that these services can consume a significant amount of water and electricity and agrees to ensure the availability of these utilities. Berks Pressure Washing will not be responsible for additional costs or delays incurred due to unavailability or insufficiency of these utilities at the service location.
4. No Refund Policy and Chargeback Prohibition
All sales and transactions are final upon the commencement of services. Berks Pressure Washing does not issue refunds for services rendered, irrespective of client satisfaction or perception of service quality. The client explicitly agrees not to initiate chargebacks or payment disputes with their financial institution or credit card company. In cases of dissatisfaction, clients are encouraged to contact Berks Pressure Washing directly to seek a resolution. However, the initiation of a chargeback will be considered a breach of this agreement and may result in legal action.
5. Payment Terms
Payment for services must be made in full prior to or upon completion of the service. Berks Pressure Washing reserves the right to withhold services in cases of non-payment or partial payment. Payment terms, including due dates, late fees, and acceptable methods of payment, will be clearly communicated to the client in advance. Failure to comply with these payment terms may result in legal action to recover owed amounts, and Berks Pressure Washing may also charge interest on overdue amounts at the maximum rate permitted by law.
6. Right to Refuse Service and Cancelation Policy
Berks Pressure Washing reserves the right to refuse service to any individual or cancel a service at its discretion without liability. Reasons for refusal or cancellation may include, but are not limited to, safety concerns, inability to access the service area, non-compliance with this agreement by the client, or unforeseen operational difficulties. In cases where service is canceled by Berks Pressure Washing, any payments made for the canceled service will be refunded in full.
7. Client’s Responsibility for Preparation
The client is responsible for ensuring that the premises are prepared and accessible for pressure washing services. This includes, but is not limited to, securing windows and doors, removing fragile items from the service area, ensuring pets and children are kept at a safe distance, and providing clear access to the area to be serviced. Berks Pressure Washing is not liable for delays, inability to provide service, or any damages resulting from the client’s failure to prepare the premises in accordance with these requirements.
8. Unpreparedness Fee
In instances where the client’s property is not ready for pressure washing at the scheduled time, requiring a rescheduled visit, or causing significant delays, a fee of $25 will be charged. This fee compensates for the time and resources allocated by Berks Pressure Washing for the scheduled service which could not be utilized due to the client’s lack of preparation. The fee will also cover the administrative and operational costs involved in rescheduling the service. Clients are encouraged to ensure that their property is adequately prepared and accessible to avoid this fee.
9. Additional Provisions
Modification of Terms: Berks Pressure Washing reserves the right to modify or amend the terms of this agreement at any time, with prior written notice to the client. Such modifications will be effective immediately upon their communication to the client, and continued use of Berks Pressure Washing’s services will constitute acceptance of these changes.
Entire Agreement: This agreement constitutes the entire understanding between Berks Pressure Washing and the client regarding the subject matter hereof and supersedes any prior or contemporaneous, conflicting agreements, representations, or understandings, whether written or oral.
Confidentiality: Both parties agree to keep the terms of this agreement and any proprietary information exchanged during the service provision confidential, except as required by law or as necessary for the performance of the agreement.
10. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Pennsylvania. The parties agree that any legal action arising out of this Agreement will be filed in a court within Pennsylvania, and they hereby consent to the jurisdiction and venue of these courts.
11. Dispute Resolution
In the event of a dispute arising under or in connection with this Agreement, both parties agree to first attempt to resolve the dispute through good faith negotiations. If these negotiations fail, the dispute shall be resolved through final and binding arbitration, in accordance with the rules of the American Arbitration Association, to be held in Pennsylvania. The decision of the arbitrator will be final and binding on both parties.
12. Severability
Should any provision of this Agreement be found by a court of competent jurisdiction to be invalid or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions. The parties agree to replace any invalid or unenforceable provision with a valid and enforceable one that most closely matches the intent and economic effect of the original provision.
13. Acknowledgment and Consent
By engaging the services of Berks Pressure Washing, the client signifies their acknowledgment, understanding, and consent to all terms and conditions outlined in this Service Agreement. The client affirms that they have the authority to enter into this Agreement and have not relied on any representations or promises other than those contained herein.