At Berks Pressure Washing, we care about your privacy, and we are always committed to safeguarding it. This “Privacy Policy” describes how we collect, use, and safeguard your personal information when you visit our website/resources, make any type of purchase, or interact with us in any possible way. By using this site, you also agree to all the terms/practices described in this policy. We are deeply committed to protect your information registered with us, and this policy reflects our dedication to compliance with multiple data protection laws such as – California Online Privacy Protection Act (CalOPPA), the Children’s Online Privacy Protection Act (COPPA), the CAN-SPAM Act, and many others.

We have the right to update/change this “Privacy Policy” from time to time to reflect changes in our practices or legal requirements. It is your job as a customer to review this page on a regular basis to ensure how we protect your privacy.

Information We Collect

Personal Identifiable Information (PII):
PII can be defined as a type of data that we can use to either identify or contact you. While using our site or services, we may collect the following types of PII –
● Name
● Email Address
● Mailing Address
● Mobile Number
● Billing & Payment Information
● IP Address

This type of information is usually collected from our end whenever you place an order from our website, subscribe to our newsletter, create an account on our website, use our website, or submit information on a form.

Non-Personal Identifiable Information (Non-PII):
Similar to PII, we also collect Non-PII data that can’t be directly used to identify or contact you and includes things like –
● Browser Type & Version
● Operating System
● Date & Time of Visit
● Clickstream Data
● Cookies & Analytics Data

This type of data helps us to improve the functionality and accessibility of our website for you and is usually collected with the help of third-party applications like Google Analytics and a few others.

How We Use Your Information

Order Processing:
Whenever you order something from our website, we use your PII to fulfill your request. This includes –
● Shipping your products.
● Processing your payments.
● Sending your order confirmation & shipping details.
● Customer Service & Communication

We have the right to use your contact information to –
● Respond to your requests/inquiries.
● Notify you regarding any type of changes to your account or services.
● Provide you with technical support.
● Marketing & Promotional Communications

On your approval, we have the right to use your information for marketing purposes, which includes things like –
● Sending you newsletters, promotions, and offers.
● Personalizing content based on your interests & requirements.

You can always opt out of our marketing and promotional communications by clicking the “unsubscribe” button present below our promotions, offers, or newsletter, or contact us directly.

Legal Compliance:
In some cases, we may have to use your PII to comply with legal complications or to respond to legal requests such as –
● Investigating & Preventing fraud or illegal activities.
● Protecting the rights and safety of Berks Pressure Washing, our costumes, and others.
Cookies

Cookies can be described as small files that are saved into your device or your browser whenever you visit or use any type of website. In our case, we use cookies for multiple purposes, such as –
● Session Management – To keep you logged in and remember your preferences for the products you visited or liked.
● Analytics – To track visitor interactions and improve our website functionality and accessibility according to the data we receive.
● Advertising – To deliver personalized ads via different types of platforms such as Google, Facebook, Instagram, and others.

Managing Cookies:
If you have any type of problem with the cookies that we use, then you can disable them through your browser’s settings. However, disabling your cookies can affect your ability to use certain types of functionality on our website.

Third-Party Disclosure:
We don’t share your PII with any type of third-party platform without your consent, except in a few situations like –
● Service Providers – We may share your information with our trusted third-party platforms, which help us to operate our services/website. These can include parties like payment processors (Paypal, Stripe, etc), shipping carriers (USPS, FedX, etc), and marketing platforms (Google, Facebook, etc), and many others.
● Legal Obligations – In case of a legal complication, we may share your PII with the concerned authorities.
● Advertising Partners – We may share your Non-PII with our advertising partners like Google, Facebook, and many others. These advertising partners track your behaviour across multiple platforms and try to show you products based on your recent interests.

California Online Privacy Protection Act (CalOPPA)
Under CalOPPA, we must disclose how we collect, use, and share the PII of our users living in California. In compliance with this act, California residents have the right to –
● Request access to the PII we collect about them.
● Request deletion of their PII.
● Opt out of the sale of their personal data.

Children’s Privacy – COPPA
We don’t intend to sell or distribute our services to children under the age of 13, and we don’t knowingly collect PII from children under this age in compliance with the Children’s Online Privacy Protection Act (COPPA). If we ever discover that we have unknowingly collected the PII of a child under the age of 13 at any point in time, then we will promptly delete that information from our records.

If you are a parent or guardian and think that your child has provided us with his personal information, then please contact us immediately, and we will take appropriate actions to remove the information from our system.

CAN-SPAM Act Compliance
We comply with the CAN-SPAM Act, which regulates commercial emails and allows the recipients with the option to stop the emails from being sent to them. The below points ensure compliance –
● We will not use false or misleading header information.
● We will clearly identify the message as an advertisement, when applicable.
● We will provide clear instructions on how to unsubscribe from future emails.
● We will promptly honor all opt-out requests.

Data Retention
We retain your data as long as we require it to fulfil the purposes outlined in this “Privacy Policy” or as required by the law. In rare cases, your data will be retained longer if –
● Required by law of regulatory authorities.
● Necessary to resolve a dispute or enforce our policies.

Upon your request, we will delete your entire information from our systems, provided it is no longer required for any type of legal, business, or regulatory purposes.

This “Privacy Policy” ensures that your personal information is handled with care and transparency, along with compliance with relevant laws and regulations. Still, if you have any type of questions or concerns, be sure to contact our support team at [email protected].